Every NULLFORGE product is printed or built to order for you. Because of that, we don’t accept returns for change of mind, but we always make it right if something is wrong with your order.
What we replace or refund
- Defective items — print faults, manufacturing defects, or items that don’t work as described.
- Damaged in transit — items that arrive torn, broken or crushed.
- Wrong items — a different product, design, size or colour from what you ordered.
- Missing items — something from your order isn’t in the package.
What we can’t return
- Change of mind, or an item you no longer want.
- Size chosen incorrectly — please check the size chart before ordering.
- Custom designs printed exactly as approved on your proof, including the quality of artwork you uploaded.
- Small colour differences between your screen and the printed product.
- Items that have been used, washed, altered or damaged after delivery.
How to report a problem
- Contact us within 7 days of delivery at [Support email].
- Include your order number, clear photos of the item and the label on the package. An unboxing video helps us resolve claims faster.
- We’ll review your claim within 2 working days. If we need the item back, we’ll arrange and pay for the pickup.
Replacement or refund
Once your claim is approved, we’ll send a free replacement. If a replacement isn’t possible, we’ll refund you in full. Refunds go back to your original payment method within 5–7 working days of approval; your bank may take a few more days to show it.
Cancellations
You can cancel for a full refund until production starts — for custom studio orders, until you approve your design proof. After that, the order can’t be cancelled because it’s already being made for you.
Contact
Email [Support email] · Phone [Support phone]